For businesses · Handling bookings
Cancelling a booking as a business
You can cancel from the booking. The customer always gets 100% back and the payment is taken back from your account.
- 1
Message the customer
Before cancelling, let them know in the chat. Sometimes the appointment can be moved.
- 2
Tap "Cancel booking"
On the booking, in your dashboard. The app shows you the refund.
- 3
Confirm
Tap "Yes, cancel". You both get an email.
When the business cancels, the customer gets back 100% of what they paid, service fee included, and your share of that booking is taken back from your Stripe account.
Cancelling often hurts customer trust. Keep your hours and days off up to date so you do not get bookings you cannot take.