For customers · Your bookings
Messages, photos and video with a business
Talk to the business in Messages, send up to 6 photos or videos per message and get an email when you have unread messages.
Every booking has its own chat with the business. Open it from My bookings ("Chat in the app") or from Messages in the menu.
- Messages up to 2,000 characters. Enter sends and Shift+Enter adds a new line.
- Tap "Photo or video" to send up to 6 files per message. Photos in JPG, PNG or WebP. Videos in MP4, MOV or WebM up to 150 MB.
- If you write in different languages, messages are translated automatically. Tap "See original" to read the text as written.
- The chat also shows automatic notes when the booking changes: confirmed, quoted, cancelled, completed or tipped.
If a message stays unread for 5 minutes, we email you (at most once an hour per conversation).
For your safety, keep payments inside the app. Never pay outside it or send card details in the chat.