For customers · Payments, cancellations and refunds
How to cancel a booking and what you get back
Cancel from My bookings. Before the service's window you get 100%, after it 50%, and if the business cancels always 100%.
- 1
Open My bookings
Find the confirmed booking.
- 2
Tap "Cancel booking"
The app tells you exactly how much you get back before you confirm.
- 3
Confirm
Tap "Yes, cancel". You get an email with the refund.
Each business sets the cancellation window for each service (usually 24 hours). You see it on the payment screen before you book.
| When you cancel | You get back |
|---|---|
| Before the window (for example, 24 hours or more ahead) | 100% of the total |
| Inside the window, before the appointment time | 50% of the total |
| After the appointment time | Nothing |
| The business cancels | 100% of the total, always |
| Unpaid quote or uncharged series visit | Nothing was charged |
Orders with no appointment ("Buy" button) cannot be cancelled in the app once paid. If something is wrong, message the business or us.
The refund goes back to the same card and can take 5 to 10 business days to show up, depending on your bank.